BuildMyDesktop hardware products come with 1-year
limited product warranty.
The BuildMyDesktop Limited Product Warranty
BuildMyDesktop warrants to the original purchaser that any BuildMyDesktop
branded hardware will be free of defects in workmanship and
materials for the applicable limited warranty period set forth
in your packing slip or invoice, which is measured from the date
of shipment. Importantly, this limited product warranty does
- non-BuildMyDesktop branded hardware products and
accessories e.g., monitors, speakers, and most
- software, including the operating system
- product that has been damaged by actions that are beyond BuildMyDesktop’s
control, including for example, impacts, fluids, fire,
flood, wind, earthquake, lightning or similar disaster, war,
strike, lockout, epidemic, destruction of production
facilities, riot, insurrection or material unavailability;
- product that has been damaged through misuse, abuse or
mishandling, including without limitation the unauthorized
modification of the system as a whole or any individual
component, and/or the attachment of peripheral devices;
- product for which BuildMyDesktop has not received payment;
- paint or finish.
During your applicable limited product warranty period, if a
covered product is proven to be defective in workmanship or
materials, BuildMyDesktop will, at its option: (1)
replace or repair the defective component; or (2) replace the
product with a comparable product. Replacement parts will be new
or serviceably used, comparable in function and performance to
the original part or product, and warranted for the longer of
fourteen days or the remainder of the warranty period.
Replacement products may be refurbished, and are warranted for
the longer of fourteen days or the remainder of the applicable
limited warranty period. Any additional purchases or upgrades
will not extend this limited product warranty.
If we determine that the problem with the product is not
covered by the limited product warranty, we will inform you of
alternative solutions that may be available to you on a
THIS WARRANTY AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND
YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR
JURISDICTION TO JURISDICTION). BuildMyDesktop’S RESPONSIBILITY
FOR DEFECTS IN BuildMyDesktop BRANDED HARDWARE IS LIMITED TO
REPAIR OR REPLACEMENT AS SET FORTH IN THE BuildMyDesktop LIMITED
PRODUCT WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE
PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY
PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES,
WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED
WARRANTY PERIOD HAS EXPIRED.
MOREOVER, BuildMyDesktop’S AND YOUR MAXIMUM LIABILITY TO
THE OTHER IS LIMITED TO THE PURCHASE PRICE YOU PAID FOR PRODUCTS
OR SERVICES PLUS INTEREST AS ALLOWED UNDER THE APPLICABLE LAW.
NEITHER YOU NOR BuildMyDesktop WILL BE LIABLE TO THE OTHER FOR
PROPERTY DAMAGE, PERSONAL INJURY, LOSS OF USE, INTERRUPTION OF
BUSINESS, “DOWN TIME”, PURCHASER’S TIME, LOSS OF USE OF
RELATED EQUIPMENT, LOST PROFITS, LOST DATA OR OTHER
CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR SPECIAL DAMAGES, HOWEVER
CAUSED, WHETHER FOR BREACH OF WARRANTY, CONTRACT, TORT
(INCLUDING NEGLIGENCE), ABSOLUTE OR STRICT LIABILITY OR
OTHERWISE, OTHER THAN THOSE DAMAGES THAT ARE INCAPABLE OF
LIMITATION, EXCLUSION OR RESTRICTION UNDER THE APPLICABLE LAW.
SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR
EXCLUSIONS MAY NOT APPLY TO YOU.
How do I go about receiving service under the BuildMyDesktop
Limited Product Warranty?
Individual consumers may reach a technical support agent at questions@BuildMyDesktop.com
or (281) 788-2286.
How will BuildMyDesktop fix a defective, warranted
For all other covered products, we will first attempt to
diagnose and resolve the problem over the telephone. If we
determine that the problem is with a defective component covered
by your warranty, then we will, at our option, either: (a) have
you send your product to our repair facilities for repair or
replacement; or (b) send you a component part to replace
the defective component.
If our technical support agents determine that your product
must be returned to our facilities for repair or replacement, we
will issue you a Return Material Authorization Number. We will
then send you a shipping label for shipping your product, at our
expense, to our facilities. You must, however, return the
product to us in its original or equivalent packaging. We will,
at our expense, return the repaired or replacement product to
you. We will pay shipping expenses both ways only if you use an
address in the United States (excluding Puerto Rico and U.S.
possessions and territories). Otherwise, you are responsible for
shipping the product to our Houston Repair Facility and we will
ship the product back to you freight collect.
BuildMyDesktop also offers, along with its Limited Product
Warranty, the possibility of onsite replacement of defective
components. If we, BuildMyDesktop agree that a system
component(s) should be replaced, we will then send the
replacement part(s) to you and request that you send us back the
defective component(s). We will require a valid credit card
number at the time you request a replacement part under this
option, but will not charge you for the replacement part as long
as you return the original part to us within five (5) days after
you receive the replacement part. If we do not receive the
original part within five (5) days from the date you received
the replacement part, we will charge to your credit card the
then-current standard price for that part.
IMPORTANT NOTE: Before you ship product to us or
before you replace a part, make sure to back up the data on the
hard drive(s) and any other storage device(s) in the product(s).
Remove any confidential, proprietary, or personal information
and removable media such as floppy disks, CDs, or PC Cards. We
are not responsible for any of your confidential, proprietary,
or personal information; lost or corrupted data; or damaged or
lost removable media.
30-Day Limited Money Back Guarantee
We take pride in the quality of the products that we sell
and, as a direct result, offer a 30-day money back guarantee on
all BuildMyDesktop hardware, accessories, peripherals and
unopened software still in its/their original sealed packaging.
Shipping and handling fees are not refundable. Also, a fifteen
percent (15%) restocking fee may be deducted from your refund or
credit. To return merchandise, you must obtain a Return
Materials Authorization number. Please call the BuildMyDesktop
customer service department at (281) 788-2286 and provide them
with the invoice number, item description, and serial number(s)
of the merchandise you wish to return. You must ship the
merchandise within five (5) days of receiving your RMA number.
Moreover, you must also return the merchandise to BuildMyDesktop
in its/their original packaging, in as-new condition along with
any media, documentation, and all other items that were included
in the original shipment, prepay shipping charges, and insure
the shipment or accept the risk of loss or damage during